AI CUSTOMER REVIEW AUTOMATION
CUSTOMER
EXPERIENCE
REVIEW✦FLOW

A single in-person QR scan guides your customers through quick taps, turning authentic impressions into genuine AI review drafts that customers review, edit, and post to Google themselves.

[01] 100% ORGANIC REVIEWS[02] NO BOTS OR FAKE POSTS[03] REAL CUSTOMER VOICES
THE RATEFLOW PRINCIPLE

Turn customer experiences into meaningful reviews. Without friction.

Most satisfied customers never write a Google review simply because typing from scratch on a tiny keyboard feels like a chore. RateFlow removes the blank page barrier by converting their selected highlights into a structured, articulate draft in under 30 seconds.

PROCESS ARCHITECTURE

How It Works

FIVE SEAMLESS STEPS // 30–60 SECONDS

01
SCAN

Customer scans the QR code stand

Placed at tables, checkout counters, or billing receipts. Fast camera scan opens the lightweight mobile web app in under a second.

02
ANSWER

A few quick taps on key highlights

Instead of long, abandoned surveys, guests quickly tap their rating, favorite dishes or services, and any personal highlights.

03
GENERATE

AI creates a natural, personalized draft

Our AI assistant synthesizes ONLY the customer's actual answers into an authentic, articulate review draft. Zero hallucinations.

04
EDIT

Customer reviews and refines

The guest reviews the drafted text on screen, adjusts any wording with one tap, or chooses between short, detailed, or Hinglish tones.

05
SHARE

Direct link to your Google Review page

With the draft copied to their clipboard, the customer taps 'Continue to Google' and posts it directly under their own Google account.

INTERACTIVE PREVIEW

AI turns feedback into words.

RateFlow uses the customer's actual in-person responses to help create a natural review draft that they can review, edit, and post to Google themselves.

CUSTOMER INPUT // TABLESIDE QRSTEP 01 → 02

Overall Experience

😍 Excellent (5-Star)😊 Good😐 Okay

What did you enjoy most?

✓ Fresh Artisan Coffee✓ Warm & Attentive Service✓ Cozy Atmosphere

Guest note (Optional)

"Staff went out of their way to explain the bean origin. Will definitely be back!"
INPUT PROCESSED IN 240MSAI SYNTHESIS READY
AI DRAFT GENERATOR // GOOGLE REVIEWVERIFIED FORMAT
5.0 RATING DRAFT

“Had a fantastic experience at Artisan Roasters! The coffee was exceptionally fresh and rich, and the cozy atmosphere made it the perfect morning spot. The staff was genuinely warm and went out of their way to explain the single-origin beans. Highly recommend to any coffee lover!”

TONE: BALANCED // ENGLISHAI ASSISTED DRAFT
Customers always review, edit, and post directly to Google under their own account.
[BENEFIT 01]
LESS
FRICTION

Zero app downloads or long forms. Customers tap through an intuitive 30-second flow right at their table.

[BENEFIT 02]
MORE
FEEDBACK

Businesses see a 4x increase in genuine reviews because the hardest part — writing the text — is solved instantly.

[BENEFIT 03]
BETTER
INSIGHTS

Identify recurring food, service, or staff trends through clean automated dashboard analytics and feedback tracking.

FULL PLATFORM CAPABILITIES

Features

BUILT FOR INDEPENDENT SHOPS & MULTI-OUTLET CHAINS

01

QR Code Generation

Unique, print-ready QR codes tailored for every location, counter, table, or receipt.

02

AI Review Assistant

Drafts generated strictly from the answers the guest tapped. Authentic, natural voice.

03

Direct Google Review Link

Deep-links straight into your Google Business Profile review modal with zero extra steps.

04

Tap-Based Feedback Collection

High-completion micro questions designed for busy restaurants, salons, clinics, and shops.

05

Multi-Language & Tone Selector

Drafts in fluent English, Hindi, and natural Hinglish matching local Indian conversational styles.

06

Real-Time Funnel Analytics

Track every scan, response, draft created, and Google link click with conversion visibility.

07

Multiple Locations & Outlets

Manage all branches, managers, and QR stands under one single Multiqo RateFlow account.

08

Custom Category Questions

Pre-configured templates for Restaurants, Cafes, Salons, Retail, Healthcare, and Gyms.

09

Private Escalation for Unhappy Guests

Guests with complaints can message management directly, resolving issues before public reviews.

PERFORMANCE INTELLIGENCE

Real-time review funnel analytics.

Monitor your guest journey from the moment the QR code is scanned on the table to the final Google review click. See which questions generate the highest positive sentiment.

TOTAL SCANS

1,284

Across active table stands

FEEDBACK TAPS

913

71.1% response rate

AI DRAFTS

742

Generated in seconds

GOOGLE POSTS

601

81.0% draft-to-Google click

TRANSPARENT PLANS

Pricing

START FREE // UPGRADE AS YOUR OUTLETS GROW

01

Free

Try it on one counter

  • 1 business profile
  • 1 printable QR code
  • 100 responses / month
  • AI review drafts
  • Standard analytics
02Most Popular

Starter

For a growing shop

  • Up to 5 locations
  • 1,000 responses / month
  • Custom question templates
  • Multi-language (EN / HI / Hinglish)
  • Email support
03

Growth

For multi-outlet brands

  • Large monthly limits
  • Advanced conversion analytics
  • AI sentiment insights
  • Private feedback escalation
  • Priority support
04

Enterprise

For groups and chains

  • Custom scan & draft limits
  • Multiple organisations
  • White-label branding options
  • Dedicated onboarding manager
  • 24/7 Priority SLA
CLARIFICATIONS

Frequently Asked Questions